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FAQ

  • Someone else shouted my tickets! Does it matter that their names are on them and not mine?
    No worries! As long as you bring a valid ticket along with the correct ID to each event then you’re all set. You’ll need to bring valid age ID. Age ID is anything you would take to a bar – passport/licence/Kiwi Access card.
  • Do I need to go into the OUSA Main Office to pick anything up?
    No. Just simply rock up to the venue with your digital tickets (or printed if you just don’t trust your dog and bone (phone!))
  • Refunds?
    Sorry no, once it’s less than 30 days to event. But you can use Flicket official resale platform. If you wish to sell a ticket you have purchased, or look to see if there is one for sale, please head to: https://ousaori.flicket.co.nz/ You can safely resell you ticket to someone else via the Flicket Platform. You can find a handy how to guide here: https://flicketfaqs.groovehq.com/help/transferring-tickets
  • Thinking about buying ticket on Marketplace?
    We don't support the on sale of tickets unless it's through Flicket’s official resale platform. If your marketplace contact is legit, they won't have any qualms getting that ticket to you through on the resale platform. p.s Don't buy tickets off marketplace if the event hasn't even sold out yet – that's just silly!
  • Ignored the warnings, and think you've been scammed?
    BIG BUMMER! Unfortunately, there's nothing OUSA can do here. We’d recommend contacting your bank, and if the reseller is a student, maybe let the proctor know!
  • All Events are R18
    Unlike O Week, we assume you have all turned 18 by now, so all evening/ nighttime Re-Ori events are all strictly R18. You will need age ID to be able to purchase alcohol at the event. Valid age ID is anything you would take to a bar – passport/licence/Kiwi Access card.
  • Closed Toe Shoes
    Sorry, no bare feet, or open-toe shoes at all licenced events. You will be refused entry. Save the dogs for OF.
  • Disability Access
    Whilst the majority of events take place in fully accessible spaces, those taking place in U-Bar have limited mobility access. If you feel this will be an issue for you, please reach out to us via the following email address so we can discuss and try to ensure, as far as is reasonably possible, that this is not a barrier to entry to the event for those with mobility, or other disability issues. events@ousa.org.nz
  • Cash?
    What’s that? All bars and food outlets are cashless. So bring your cards/ payWave enabled devices.
  • Are any of the event's BYO?
    Nah mate.
  • Ok then, I’ll drink loads before I get there?
    Not the best idea you’ve had this year. We take your safety, and that of other concert goers seriously, and we also intend to safeguard our liquor licence. Security and bar staff will scan the queues waiting to gain entry to the venue, and anyone deemed to already be heavily under the influence will not be permitted entry. Please also remember, the campus grounds are alcohol free zones. So please no pre-loading on the way to the event.
  • Bummer.
    Yep. So, if you have pre-loaded and are refused entry, we will show you to a safe area to sober up a little, then we might be able to offer you a lift back to your place of residence. And no, you won’t get a refund on your ticket.
  • What happens if I overdo it once in the event?
    Again, we take yours and other patrons' safety real seriously, so if bar staff, security, or other event personnel feel you’ve over done it, and you’re looking a little worse for wear intox wise, then we will show you to a safe area to sober up a little. Again, no, you won’t get a refund on your ticket.
  • What if I show up a bit late?
    While we’d love to party with you all night long, all good things must come to an end at some point. Doors will close at 11:00pm each night-time event, so rally hard and get to us on time. Each show kicks off with some killer local talent so be sure to rock up at the start of the event and get your money's worth
  • Over done it, and want to chill out, sober up a little?
    Great idea. Our very own student safety group, Are You OK? will be on hand with a hydration area to get away from it all, rehydrate, and scoff a biscuit or two.
  • Who are ‘Are You OK?’
    Are You OK? is the OUSA Student Support safety team, who attend all our licenced events to make sure that a good time doesn't turn into a bad time and support is always there when it is needed. The Are You OK? safety team provides students with a non-judgmental, approachable, and friendly source of support
  • Key message - Don’t be a Dick!
    Our events have a zero tolerance for dicks – both the drunken and obnoxious kind. Simple as.
  • Lost Property?
    We know, stuff happens, and things go missing. Any lost property found at the event will be handed into our info tent for the duration of the event. Any unclaimed items at the end of the night will be handed to our team of superstars at the main OUSA reception, who deal with ALL lost property found on campus throughout the year. So, if stuff happens, and things mysteriously disappear from where you last left them, they’re the ones to see.
  • All Events are R17 for tertiary students with 2024 Student ID
    But you will need age ID to be able to purchase alcohol at the event. All non-students must be 18+ with age ID. Valid age ID is anything you would take to a bar – passport/licence/Kiwi Access card.
  • Closed Toe shoes
    Sorry, no bare feet, or open toe shoes at all licenced events. You will be refused entry. Save the dogs for onlyfans.
  • Proof of Age
    You MUST bring a valid proof of age ID (Kiwi Access/Drivers Licence/Passport etc) to gain entry to all licenced OUSA events. If you are 18+ but don’t bring suitable proof of ID, you will be classed as U18 and won’t be permitted to purchase alcohol. Please note. Yes, this does include for the Toga nights.
  • R17 WRISTBANDS
    (If you are under 18, please read this important information. This helps us safeguard our liquor licence for the venue, ensures you have a good and safe time, and enables us to allow 17 years olds to attend future events) The Easy Way: If you are under the age of 18, then it is a condition of our licence that we carry out the following measures: All R17 patrons will be given a coloured wristband upon entry to identify you as under 18, and therefore not permitted to drink alcohol at the event. You MUST NOT remove this wristband whilst at the event You MUST not consume alcohol whilst at the event The Hard Way: You risk getting ejected from the event, and having your details taken and handed to the Proctors office (with a potential follow up meeting with the Proctor) if you: Remove your R17 coloured wristband whilst at the event Are deemed to be intoxicated whilst at the event Are caught drinking alcohol at the event Or are found to be behaving in any other way that brings to you the attention of security, bar staff or other event personnel.
  • Are any of the event's BYO?
    Nah mate.
  • Ok then, I’ll drink loads before I get there?
    Not the best idea you’ve had this year. We take your safety, and that of other concert goers seriously, and we also intend to safeguard our liquor licence. Security and bar staff will scan the queues waiting to gain entry to the venue, and anyone deemed to already be heavily under the influence will not be permitted entry. Please also remember, the campus grounds are alcohol free zones. So please no pre-loading on the way to the event. Bummer. Yep. So, if you have pre-loaded and are refused entry, we will show you to a safe area to sober up a little, before offering you a lift back to your place of residence. But no, you won’t get a refund on your ticket.
  • What happens if I overdo it once in the event?
    Again, we take yours and other patrons safety real serious, so if bar staff, security, or other event personnel feel you’ve over done it, and you’re looking a little worse for wear intox wise, then we will show you to a safe area to sober up a little, before offering you a lift back to your place of residence. Again, no, you won’t get a refund on your ticket.
  • What if I show up a bit late?
    While we’d love to party with you all night long, all good things must come to an end at some point. Gates will close at 11:30pm each night (4:30pm for Golden Hours on Saturday), so rally hard and get to us on time. Each show kicks off with some killer local talent so be sure to rock up at the start of the event and get your money's worth!
  • Over done it, and want to chill out, sober up a little?
    Great idea. Our very own student safety group, Are You OK? will be on hand with a hydration area to get away from it all, rehydrate, and scoff a biscuit or two.
  • Who are ‘Are You OK?’
    Are You OK? is the OUSA Student Support safety team, who attend all our licensed events to make sure that a good time doesn't turn into a bad time and support is always there when it is needed. The Are You OK? safety team provides students with a non-judgmental, approachable, and friendly source of support.
  • Key message - Don’t be a Dick!
    Our events have a zero tolerance for dicks – both the drunken and obnoxious kind. Simple as.
  • Lost Property?
    We know, stuff happens and things go missing. Any lost property found at the event will be handed into our info tent for the duration of the event. Any unclaimed items at the end of the night will be handed to our team of superstars at the main OUSA repletion, who deal with ALL lost property found on campus throughout the year. So if stuff happened, and things mysteriously disappeared from where you last left them, they’re the ones to see.
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